FAQs

Pearson VUE Authorized Test Centers usually operate during regular business
hours. However, some centers may have evening or weekend appointments
available. For test center availability, log in to your Pearson VUE account at
www.pearsonvue.com/signin or contact a Pearson VUE representative at
www.pearsonvue.com/contact/vuephone.

Typically, you are asked to bring two forms of identification, including one
government-issued photo identification. Some test programs may have
additional requirements. The items you are asked to bring differs for each
test program. You will receive a confirmation email with program-specific
information.

When candidates arrive for an exam, they go through a standard admissions
process. Candidates are asked to provide two forms of identification, to
agree in writing to a set of exam rules and to sign a log sheet. In most cases,
your photo and signature will be digitally captured as they would appear on
your results report. Some exam sponsors may have other identification or
check-in requirements. You can review Pearson VUE’s privacy policy on
www.pearsonvue.com/legal/privacy

Typically, you are asked to arrive 15-30 minutes prior to your scheduled
appointment time. This will give you an opportunity to check-in and relax
prior to beginning your test. The amount of time you are asked to arrive at
the center before your scheduled appointment time differs for each program.
You will receive a confirmation email with program-specific information.

You can call Pearson VUE’s customer service center by going to
www.pearsonvue.com/contact/vuephone and choosing your relevant
program and region.

Click on the sign-in page relevant to your program at
www.pearsonvue.com/signin_en and select either ‘I forgot my username’ or
‘I forgot my password’. Provide the details required and you will then be able
to recover your username and/or reset your password.

Visit www.pearsonvue.com/programs and select your test program from the
Test Taker Services section. Once you have chosen your testing program,
select ‘Cancel a Test’ on the right- hand side and complete the necessary
fields.

Visit www.pearsonvue.com/programs and select the relevant test program
from the Test Taker Services section. Once you have chosen your test
program, select ‘Reschedule a Test’ on the right- hand side and complete the
necessary fields.

Visit www.pearsonvue.com/programs and select the relevant test program
from the Test Taker Services section. Next, select ‘Schedule a Test’ on the
right-hand side of the page and complete the necessary fields. Upon
confirming the booking, you will receive a confirmation e-mail from
Pearson VUE. At a minimum, this confirmation will contain information such
as the time, date and location of your test, including directions to the test
center.

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